(Read free ebook) Leman Service Science: The Foundations of Service Engineering and Management
☆ Robin G. Qiu ☆
| #5197934 in Books | 2014-07-28 | Original language:English | PDF # 1 | 9.60 x1.10 x6.50l,.0 | File Name: 111810823X | 336 pages
||About the Author||Robin G. Qiu, PhD, is Professor of Information Science at The Pennsylvania State University. Dr. Qiu has published more than 60 journal publications, and his research interests include service science and systems; business analyti
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment
Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturi...
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