(Read download) Designing Delivery: Rethinking IT in the Digital Service Economy
·•●- Jeff Sussna ·•●-
| #754122 in Books | imusti | 2015-07-17 | 2015-07-07 | Original language:English | PDF # 1 | 9.00 x.53 x6.00l,1.47 | File Name: 1491949880 | 232 pages | O Reilly Media
||4 of 4 people found the following review helpful.| He also added a nice balance of real-world stories to theory making it a ...|By Joe Dager|I was not sure what to expect from Designing Delivery as I browsed through the Table of Contents. Following @jeffsussna on Twitter for several years, I sort of expected a book more geared towards the IT world. I was pleasantly surprised that it embodied more of a Customer-Service-Centered|About the Author|
|Jeff Sussna is Founder and Principal of Ingineering.IT, a Minneapolis consulting firm that helps companies adopt post-industrial IT practices. Jeff has nearly 25 years of IT experience. He has led high-performance teams across the Develop
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers.
To help you improve customer satisfaction and create positive brand experiences, this pragmati...
[PDF.ap21] Designing Delivery: Rethinking IT in the Digital Service Economy Rating: 3.67 (505 Votes)
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You can specify the type of files you want, for your device.Designing Delivery: Rethinking IT in the Digital Service Economy | Jeff Sussna.Not only was the story interesting, engaging and relatable, it also teaches lessons.
